Shipping Policy
Key information:
- Order cutoff: 17:00 (GMT) Greenwich Mean Time (London)
- Order handling: 1-3 business days ( Monday to Friday)
- Order transit: 4-6 business days ( Monday to Friday)
- Free shipping on all orders within United Kingdom.
- Delivery Time: 5-9 business days ( Monday to Friday) before the order reaches you.
Cancelation
Something came up and you want to cancel? You can! Let us know via info@diquefashion.com and make sure you do this before we ship the order (usually within 1-3 days). Are you too late? Don't worry, you can still return the order. The return shipping costs will be at your expense.
Wrong or damaged items
The package has arrived, but something is wrong? This is usually a mistake on our part - we packed the wrong size or a different color.
Please contact info@diquefashion.com within 30 days of receiving the package. Attach photos, your order number and let us know what is wrong.
Delayed orders:
Okay, so it should take at most 9 days until your order arrives (let's do the math just in case, max 3 for handling and 6 for transit). If there's a delay (and you're not out in the bush), please wait for 3 extra days and then reach out to us - we'll see what's happening.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Store Name: Dique Fashion
Business address: De jongstraat 158, 7002AM, Doetinchem, The Netherlands
Phone number: +310684465908
E-mail: info@diquefashion.com
Monday - Friday: 08:00 am - 5:00 pm
(GMT) Greenwich Mean Time (London)
We will reply to your messages within 24 hours on business days.